Returns

Our policy lasts for 7 days. If 7 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

You must send your product to the address below, shipping costs are at the expense of the customer. Upon receipt, we will assess the conditions of the products and answer you whether or not the return will be accepted.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@nipponflexusa.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@nipponflexusa.com and send your item to the address below. 

Wrong Size (if applicable)

If you have ordered the wrong size, then please return the item in the original packaging, unused. Once we receive the item we will issue a refund. if you then decide to order another size, then please make a new purchase.

Shipping
To return your product, you should mail your product to:

Nipponflex

1785 Corporate Dr

Suite 600

Norcross, 30093

Georgia

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.