1. Product Nature & Medical Disclaimer

• Scientific Foundation: The technologies applied in our products are supported by various scientific studies. Many of these studies are publicly available for consultation on PubMed (National Library of Medicine). We encourage independent reading and research.
• Intended Use: We reaffirm that our products and technologies are designed for wellness, comfort, and orthopedic support. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
• No Medical Substitution: Nipponflex LLC does not intend for its products to replace medical treatments, diagnoses, or professional recommendations. No information on this site should be construed as medical advice.
• Professional Consultation: Any decision regarding your health should be made in conjunction with your physician. If you have specific clinical conditions, utilize a pacemaker, or are under medical treatment, we expressly recommend consulting a qualified healthcare professional before using any therapeutic product.

2. Information Collection & Use

We collect information differently depending on your relationship with us:

A. For Independent Consultants

• Collection: To establish your Consultant account, we may request your name, Tax Identification Number (SSN or EIN), billing/shipping address, email, telephone number, and banking details. We only ask for information that is necessary and relevant to establish and maintain your Consultant account.
• Use: The information provided will be used to set up and maintain your Consultant account, comply with legal and tax obligations (such as IRS reporting), and communicate with you regarding products, incentives, and business opportunities.

B. For Retail Customers

• Collection: When purchasing products, we collect your name, billing and shipping address, email address, and telephone number.
• Use: This information is used strictly to process your order, facilitate delivery, manage returns, and provide customer support.

3. Payments & Financing (ShopPay, Klarna, etc.)

We take the security of financial data seriously. Please note the following regarding third-party payment processors:

• Third-Party Processing: If you choose to finalize your purchase using accelerated checkout providers or financing services such as ShopPay, Klarna, Affirm, or AfterPay, all personal information related to payments, credit checks, or loans is collected and processed directly by those respective companies.
• Data Privacy: Nipponflex LLC does not have access to, nor does it store, sensitive financial data related to your credit approval or banking details processed by these platforms. We recommend reviewing the privacy policy of your chosen payment provider.

4. Sharing of Information

We strive to keep your personal information confidential. We do not sell Customer or Consultant information to third parties for marketing purposes. However, we may share data in the following operational circumstances:

• Service Providers: We employ other companies to perform functions on our behalf. Examples include order fulfillment, package delivery (e.g., UPS, FedEx), email communications, and payment processing. They have access only to the personal information needed to perform their specific functions.
• Business Structure: We may share identifiable information with internal agents or corporate affiliates strictly to administer accounts, products, and services provided to you. All data is treated with the level of protection described in this policy.
• Legal Requirements: We may disclose information if required by law, court order, or subpoena, or to protect the rights, property, and safety of Nipponflex LLC.

5. Data Security

We utilize secure servers, firewalls, and 128-bit or higher SSL (Secure Socket Layer) encryption to protect the transmission of data between your web browser and our servers. We take reasonable care to prevent loss, misuse, or alteration of your personal data.

6. Cookies

We use cookies to enhance your browsing experience and personalize your interaction (such as remembering items in your shopping cart). You can disable cookies in your browser settings, but please note that this may prevent you from completing orders on our website.

7. State Rights (California & Nevada)

We fully comply with state privacy laws. Residents of California (CCPA) and Nevada have specific rights, including the right to know what personal data is collected and the right to request its deletion (subject to legal exceptions, such as maintaining tax records).

8. Manufacturing & Regulatory Compliance (USA)

Nipponflex LLC operates in full compliance with the laws and regulations of the United States of America.

• Made in USA: Our mattresses are proudly manufactured in the United States in fully licensed facilities.
• Safety Certifications: All our mattresses strictly adhere to the federal safety and flammability standards established by the CPSC (Consumer Product Safety Commission). This includes full compliance with 16 CFR Part 1632 (Standard for the Flammability of Mattresses and Mattress Pads) and 16 CFR Part 1633 (Standard for the Flammability (Open Flame) of Mattress Sets).
• Licensing: Nipponflex LLC holds all necessary state and federal licenses for the manufacturing and commercialization of therapeutic mattresses and products within US territory.

9. Contact Us

If you have questions regarding this Policy or the security of your data, please contact us: